2. Payment Policy
2. Terms & Conditions
3. Shipping & Delivery
4. Refund & Cancellation
5. Contact Information
• Legal & Transparency

Customer Policies

Last Updated: October 24, 2024. Review our comprehensive terms covering privacy, ordering, worldwide shipping, returns, and support for your piece.

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1. Privacy Policy
Data Protection

Privacy Policy

We are committed to providing a transparent and reliable shopping experience. This page contains information about our Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, and Refund & Cancellation Policy. Please review these policies to understand our procedures regarding orders, payments, delivery, cancellations, refunds, and customer information.

Data Protection

Payment Policy

All payments for orders placed on our website must be made online through our secure payment gateway, Razorpay.

We currently do not offer Cash on Delivery (COD). Customers can complete their payment using the payment methods available through Razorpay at checkout.

An order will be processed only after successful payment confirmation. Once the payment has been successfully received and the order is confirmed, we will proceed with order processing and delivery.

For payment-related issues or assistance, please contact our customer support team using the contact details provided on our website.

Website Rules

Terms & Conditions

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

Last Updated: September 4, 2026

Welcome to Ihaara. By accessing or using our website and purchasing our products or services, you agree to the following Terms & Conditions.

Order Fulfillment

Shipping & Delivery Policy

Ready-to-ship items process within 2-3 business days. Made-to-order fine jewelry pieces require 10-14 days for crafting and rigorous quality inspection prior to final dispatch.

Ready-to-ship items process within 2-3 business days. Made-to-order fine jewelry pieces require 10-14 days for crafting and rigorous quality inspection prior to final dispatch.

Returns & Claims

Refund & Cancellation Policy

Customers can request a refund or replacement if they receive a damaged or defective product, provided they contact us within 7 days of delivery with clear photographs of the product and packaging.

All refund requests are subject to physical verification and quality approval by our team. Approved refunds will be issued to the original payment method within 5-7 business days.

We want our customers to have a smooth and satisfactory shopping experience. If you receive a product that is damaged or defective, you may request a refund by contacting us within 48 hours of delivery.

To request a refund, customers must provide:

  • Order number

  • Clear photographs of the damaged or defective product to our email address

  • Clear video the product packaging

  • A brief description of the issue

Our team will review the submitted information. If the damage is verified and the request meets our refund requirements, the refund will be approved and processed to the original payment method used for the purchase.

Support Concierge

Contact Information

For policy inquiries, order verification, or assistance with returns, please reach out to our dedicated client services team.

Email Support

Support Hours

ihaaara.jewellery@gmail.com

Mon – Fri: 9:00 AM – 6:00 PM EST